Effective Date: 1 January 2026
Introduction and Scope of This Policy
This Privacy Policy has been prepared by qqclubs to explain how we manage personal information collected when you use our online gambling platform. This includes when you visit the qqclubs website, register a new account, make deposits or withdrawals, and use any of the services or games we offer.
By accessing or using qqclubs services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the qqclubs platform.
This Privacy Policy forms part of the broader qqclubs Terms and Conditions. We encourage you to read both documents together for a complete understanding of your rights and responsibilities as a qqclubs platform user.
Information We Collect
qqclubs collects several categories of personal data for different purposes. Each category of information collected has a clear justification and is directly related to delivering safe and efficient services to you.
Account Registration Information
- Full name as per identity card (MyKad) or passport
- Identity card number (MyKad) for identity verification purposes
- An active email address
- Malaysian local mobile phone number
- Date of birth to verify age eligibility (21 years and above)
- qqclubs account username and password
Financial and Transaction Information
- E-wallet account details (Touch 'n Go, Boost, ShopeePay) for deposit and withdrawal processing
- Bank account number for transactions via FPX or DuitNow
- Crypto wallet address (USDT, BTC, ETH) where applicable
- Deposit, withdrawal and game history in the account
Technical and Usage Information
- IP address and general location data (not precise) of your device
- Web browser type, operating system and device information
- Navigation history and usage time within the qqclubs platform
- Cookie data and similar tracking technologies
How We Use Your Information
qqclubs uses the personal data collected solely for legitimate business purposes related to delivering our online gambling platform services to Malaysian players.
- Verifying your identity and meeting compliance requirements under international licensing laws
- Processing your deposits and withdrawals securely via your chosen payment method
- Managing your qqclubs account including game history, bonuses and VIP status
- Notifying you of important updates relating to qqclubs services, policies and promotions
- Detecting and preventing fraudulent activity, money laundering or security breaches
- Improving the user experience and developing new features on the qqclubs platform
- Providing effective customer support via live chat and email
- Complying with applicable legal requirements, regulations or court orders
qqclubs does not use your personal data for third-party marketing purposes without your explicit consent. If you receive any unsolicited marketing communications claiming to be from qqclubs, please contact our support team immediately.
Data Sharing with Third Parties
As a core principle, qqclubs does not sell or trade your personal information to any external party. However, there are limited situations where necessary data sharing occurs within the scope of our legitimate business operations.
Payment Service Providers
To process your financial transactions, the required information is shared with recognised payment providers including DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay service providers and crypto exchange platforms. This sharing is carried out under strict confidentiality agreements and involves only the minimum information needed to complete the transaction.
Game Platform Providers
Game developers and software providers such as PG Soft, Pragmatic Play, JILI and Spribe may receive anonymous game data for technical audit and licence compliance purposes. This data does not contain any personal identifying information that can be directly linked to your identity.
Legal Requirements and Authorities
qqclubs may be required to disclose your personal information when mandated by law, required by regulatory authorities or in connection with a legitimate financial crime investigation. In every such situation, we will only provide the minimum information necessary.
Your Rights as a qqclubs User
As a qqclubs platform user, you have clear rights regarding your personal data. These rights can be exercised at any time by contacting the qqclubs support team via live chat or email.
Right of Access
You may request a copy of all personal data we hold in relation to your qqclubs account at any time.
Right to Rectification
Inaccurate or outdated personal information can be corrected by submitting a formal request to qqclubs support.
Right to Erasure
Subject to legal requirements, you may request deletion of your personal data upon full account closure.
Right to Object
You may object to the processing of your data for certain purposes, including marketing communications you did not request.
Right to Portability
You are entitled to receive your personal data in a machine-readable format for the purpose of transferring it to another platform.
Right to Restrict Processing
In certain circumstances, you may request qqclubs to limit how your data is processed while an investigation is conducted.
To exercise any of the above rights, contact the qqclubs support team via 24/7 live chat or send an email to [email protected]. We will process your request within a reasonable period in line with our compliance obligations.
Use of Cookies and Tracking Technologies
qqclubs uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit the qqclubs website.
- Session Cookies: Required to maintain your login status and keep your gaming session secure within the qqclubs platform.
- Preference Cookies: Store your language settings, display theme and other preferences you have set for a convenient repeat experience.
- Analytics Cookies: Help qqclubs understand platform usage patterns in an aggregated and anonymous manner for continuous improvement.
- Security Cookies: Detect suspicious login attempts and unusual activity to protect your account.
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect qqclubs platform functionality, including the ability to log in and process transactions.
Data Storage and Retention
qqclubs retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to meet relevant legal obligations.
- Active account data is retained for as long as your account is active and for the period required after account closure to meet international licensing audit requirements.
- Financial transaction records are retained for the period stipulated by legal and international compliance requirements.
- Customer support communication logs are retained to allow future reference and service improvement.
- Data that is no longer required will be securely deleted using methods that ensure the information cannot be recovered.
All data is stored on servers protected with strict access controls. Only authorised qqclubs staff with a legitimate business need are permitted to access players' personal data.
Security Measures We Practise
qqclubs continuously invests in cybersecurity infrastructure to ensure your personal data and money are protected at all times. Our approach to data security covers multiple layers of technical and operational protection.
- 256-bit SSL/TLS encryption for all data transmitted between your device and qqclubs servers
- Two-factor authentication (2FA) available to add an extra layer of security to your account
- Real-time transaction monitoring to detect any unusual or suspicious activity
- Regular security scans and penetration testing by independent security experts
- Strict identity verification procedures before any account information changes are approved
qqclubs will never ask for your account password via email, SMS or live chat. If you receive any such request claiming to be from qqclubs, do not provide that information and contact our support immediately through the official channels.
Amendments to This Privacy Policy
qqclubs reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, current legal requirements or new technologies we use.
Any material amendments to this Privacy Policy will be communicated to you via a notification within the qqclubs platform or through the email registered to your account. The effective date of the latest version will always be displayed at the top of this page.
Continued use of qqclubs services after amendments take effect is considered your acceptance of the updated terms. We encourage you to review this Privacy Policy page periodically.
How to Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding how qqclubs handles your personal data, you are welcome to contact our support team. We are committed to addressing every privacy-related query seriously and within a reasonable timeframe.
- Live Chat: Available 24/7 directly within the qqclubs platform in Malay and English
- Email: Send your privacy enquiries to [email protected]
When contacting us regarding data privacy, please state your qqclubs account username and clearly describe the type of request or concern you have so we can assist you more efficiently.